Welcome to our Helpdesk System. Here you can submit your request for Tweetboard help. You will also find helpful documents, detailing how to accomplish many common tasks related to Tweetboard in our Knowedge Base (a work in progress).

FAQs

• What is Tweetboard?

  Tweetboard creates an instant Twitter-powered forum for your website. It is displayed on each page as an non-intrusive side-tab that you, or your site visitors, "slide out" on-demand.

  Tweetboard pulls your Twitter stream in real-time, reformatting tweets into threaded conversations with unlimited nesting. Conversations that spun off the original conversation are also threaded in-line, giving users full perspective of what's being discussed, beyond what is possible by tracking tweets (and their replies) via Twitter or any client or application available today.

  Tweetboard is also a powerful viral tool that engages your website visitors by notifying them of new activity (in the board) "since their last visit". A tab at the left side of their screen gives them an instant visual prompt of what's going on: a red notifier indicates that there *are* new tweets "since their last visit". Each time your webiste visitors post via your Tweetboard, a link back to the corresponding conversation is appended to their tweet, creating a viral stream of traffic proportional to the volume of tweeting performed via your Tweetboard.

• Is Tweetboard Free

  Absolutely, Tweetboard is a free application.

• What are the requirements? Will it work with my website?

  Tweetboard works on any website, it is not platform dependent, does not consume resources, and requires only a single line of javascript code to be inserted on your website.

• How do I get it?

  At the moment, Tweetboard is in Private Alpha. It is not publicly available, however, we are giving out "Alpha Invites" on a per request basis. If you want to join us during the Alpha testing phase, simply click the blue button on the home page, which will take you to twitter to tweet a pre-formatted request.

• Once I'm approved, how do I install Tweetboard?

  To install Tweetboard Alpha, simply add the following code to your website, above the </body> tag, preferrably above other 3rd party tracking codes such as Google Analytics, make sure you change the username to yours:

  
  

  <script type="text/javascript"> 
  var _tbdef = {user: 'yourtwitterusername'};
  (function(){
  var d = document;var tbjs = d.createElement('script'); tbjs.type = 'text/javascript';
  tbjs.async = true; tbjs.src = 'http://tweetboard.com/tb.js'; var tbel = d.getElementsByTagName('body')[0];
  if(!tbel) tbel = d.getElementsByTagName('head')[0]; tbel.appendChild(tbjs);
  })();
  </script>

• I've installed the code, but Tweetboard is not working

  Some Content Management Systems like Blogger, vBulletin, Wordpress or phpBB parse pasted code differently. Depending on the platform, you may need to adjust the code to make it work properly.
  
  The single best way to troubleshoot your installation is by "viewing the source" of a rendered page, ensuring that the code looks *exactly* as displayed in the box above. If it has double-quotes or is mis-formatted, chances are you'll need to modify the code to make it work.
  
  A common issue is that you may need to replace & for &amp;amp;  in the code.
  

• How do I install Tweetboard on Blogger, Wordpress, or NING

  Keep in mind that after installing, you *must* login with the host account (same account entered in the source code ("...user=yourtwitterusername") to your Tweetboard to provide the auth token necessary for the initial timeline extraction. If you have already done that, please be patient, all new accounts go into a queue for the initial extraction task, therefore it can take a little while for your external messages to start appearing via your TB.

• I've installed Tweetboard but my Twitter stream is not being pulled

  Once you have installed Tweetboard you MUST sign-in (button at the top right) using the Twitter account associated to that specific Tweetboard, providing the Auth Token needed to pull your Twitter stream. Note that the initial extraction may take a little while since all new accounts go into a queue for pulling. Messages posted *via your own Tweetboard* will appear immediately though. If your stream has not being pulled within 24 hrs, please open a support ticket for assistance.
  

• How many of my previous tweets will Tweetboard pull from my stream?

  When you first login to your Tweetboard we will begin retrieving your stream. Due Twitter’s API limits, a maximum of 3,600 tweets can be requested in the initial pull. This should be sufficient for most users.

If you are still encountering problems after trying the troubleshooting steps above, please browse our KnowledgeBase articles. If the solution to your problem is not there, feel free to submit a support request. We'll be more than happy to assist you!